Privacy Policy

This Privacy Policy describes how Swiss Vignette Services AG ("we," "us," or "our") collects, uses, and discloses your information when you use our services for purchasing and renewing Swiss motorway vignettes, both online and offline. We are committed to protecting your privacy and handling your data transparently and securely.

1. Information We Collect

We collect various types of information in connection with the services we provide:

a. Personal Information You Provide to Us

• Contact Details: Your full name, postal address, and phone number.
• Vehicle Information: Details necessary for vignette processing, such as vehicle type and license plate number.
• Payment Information: Information required to process payments for vignette purchases, such as credit card details or other payment method information. Please note that sensitive payment data is processed by secure third-party payment processors.
• Communication Information: Records of your communications with us, such as inquiries via phone.

b. Information Collected Automatically

• Usage Data: Information about your interaction with our online services, including pages visited, time spent on pages, and referring websites.
• Device Information: Information about the device you use to access our services, such as your IP address, browser type, and operating system.
• Cookies and Similar Technologies: We may use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our services. You can control the use of cookies at the individual browser level.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To process your orders for Swiss motorway vignettes, facilitate renewals, and deliver the services you request.
• Customer Support: To provide customer assistance, respond to your inquiries, and resolve any issues related to our services.
• Service Improvement: To understand how our services are used, analyze trends, and make improvements to our website and offerings.
• Legal Compliance: To comply with applicable laws, regulations, and governmental requests, and to enforce our terms and conditions.
• Security: To protect the security and integrity of our services and prevent fraudulent activities.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• Government Authorities: We share necessary vehicle and payment information with relevant Swiss government authorities or their designated partners to process and validate your vignette purchases and renewals.
• Service Providers: We may engage third-party service providers to perform functions on our behalf, such as payment processing, IT support, and data analytics. These providers are obligated to protect your information and use it only for the purposes for which it was provided.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We use secure servers, encryption, and access controls to safeguard your data. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request the deletion of your personal information under certain circumstances.
• Right to Object: You have the right to object to the processing of your personal information for certain purposes.
• Right to Restriction: You have the right to request the restriction of processing your personal information under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Swiss Vignette Services AG
Via Nassa 25
6900 Lugano
Switzerland